As a hotel, we know how important the privacy of our guests is. This also applies to your personal data. That is why we manage your data in accordance with the AVG Act (also known as GDPR). In our privacy statement, you can read which data we process and how we deal with this.
Our contact informationCity Center Lodge Utrecht
3581 GD Utrecht
City Center Lodge Utrecht, located at Wittevrouwensingel 37, Utrecht is responsible for the processing of personal data as described in this privacy statement. Floris van Es is the Data Protection Officer at City Center Lodge Utrecht. He can be reached via email@example.com.
Personal data that we process
City Center Lodge Utrecht processes your personal data because you make use of our services and/or because you have provided them to us yourself. Below you will find an overview of the personal data we process:
- First and last name
- Date of birth
- Phone number
- E-mail address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by phone
- Information about your activities on our website
- Internet browser and device type
- Bank account number
- Health, such as dietary requirements or wheelchair use
Special and/or sensitive personal data that we process
If you provide us with health information, such as dietary requirements, allergies or the use of a wheelchair, we will include this information in your reservation. We may store this information for future bookings. Our website and/or service does not intend to collect information about website visitors under the age of 16, unless they have parental or guardian permission. However, we cannot check whether a visitor is over 16 years of age. We encourage parents to be involved in their children's online activities in order to prevent the collection of information about children without parental consent. If you believe that we have collected personal information about a minor without that consent, please contact us at firstname.lastname@example.org and we will delete that information.
For what purpose and on what basis we process personal data
City Center Lodge Utrecht processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter and/or advertising brochure
- You can call or e-mail if necessary to carry out our services
- Inform you about changes to our services and products
- City Center Lodge Utrecht may analyse your behaviour on this website in order to improve the website and to tailor the range of products and services to your preferences.
City Center Lodge Utrecht does not make decisions on matters that may have (significant) consequences for individuals based on automated processing. These are decisions that are made by computer programs or systems, without a person (for example an employee of City Center Lodge Utrecht) supervising.
List of applied systems & parties
- American Express (payment processing)
- Cyber & Mason (payment pillar, payment processing)
- The various online travel agents where the guest makes a booking (e.g. Booking.com, Hotels.nl, Expedia etc.)
- Google (Chrome, AdWords, Analytics and others)
- Hoteliers.com (financial, payment processing and booking tool)
- L1nda (payroll accounting)
- MEWS Systems (property management system)
- Microsoft Office
- Pace (revenue management)
- PaySquare (financial, payment processing)
- RecOnline (portal to the global distribution channels, like Amadeus)
- SecureEye (CCTV system)
- SiteMinder (channel management and booking tool)
How long we retain personal data
City Center Lodge Utrecht will not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
|(Category) personal data||Storage period||Reason|
|Name and address details||Unlimited||Data processing is necessary for the execution of an agreement. The data processing is necessary for the protection of legitimate interests and/or there is permission from the person(s) involved.|
|Phone numbers||Unlimited||Data processing is necessary for the execution of an agreement. The data processing is necessary for the protection of legitimate interests and/or there is permission from the person(s) involved.|
|E-mail addresses, Facebook IDs, Twitter IDs etc.||Unlimited||Data processing is necessary for the execution of an agreement. The data processing is necessary for the protection of legitimate interests. The data processing is necessary to comply with a legal obligation and/or there is permission from the person(s) involved.|
|Gender, date of birth, and/or age||Unlimited||Data processing is necessary for the execution of an agreement. The data processing is necessary for the protection of legitimate interests and/or there is permission from the person(s) involved.|
|Usernames, passwords or other login details, customer numbers||Unlimited||Data processing is necessary for the protection of legitimate interests. The data processing is necessary to comply with a legal obligation and/or there is permission from the person(s) involved.|
|Financial data: account numbers, credit card numbers||Credit card number up to a maximum of 7 days or after successful integration of the booking into our reservation system, whichever comes first.||Data processing is necessary for the execution of an agreement.|
|Data on a person's health, such as dietary requirements||Unlimited||Data processing is necessary for the representation of legitimate interests. And/or there is permission from the person (s) involved.|
|Lifestyle characteristics (e.g. family composition, interests, demographic characteristics)||Unlimited||Data processing is necessary for the protection of legitimate interests and/or there is permission from the person(s) involved.|
|Data obtained from (public) social profiles (Facebook, LinkedIn and Twitter accounts etc.)||Unlimited||Data processing is necessary for the protection of legitimate interests and/or there is permission from the person(s) involved.|
|IP addresses||We will retain information about you only as long as is legally necessary to achieve the purpose for which it was collected.||To comply with legislation and regulations in the Netherlands and other EU jurisdictions, such as legislation against money laundering, including the Dutch Money Laundering and Terrorist Financing (Prevention) Act. Without personal information, we cannot comply with these laws and regulations and therefore cannot offer you our Services.|
Sharing personal data with third parties
City Center Lodge Utrecht will share your personal data with various third parties if this is necessary for the performance of the agreement and to comply with any legal obligation. We enter into a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. City Center Lodge Utrecht remains responsible for these processing operations. In addition, City Center Lodge Utrecht provides your personal data to other third parties. We will only do this with your express permission.
Cookies, or similar techniques, that we use
Request for inspection
You can request inspection of the information we have about you as follows.
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent for the data processing or to object to the processing of your personal data by City Center Lodge Utrecht and you have the right to transfer data. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation named by you. You can do this by using the button below to download and fill in the application form. This can then be sent via email@example.com.
To ensure that the request for inspection originates from you, we ask that you enclose a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and social security number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but always within four weeks. City Center Lodge Utrecht would also like to point out that you have the possibility to submit a complaint to the national regulator, the Dutch Authority on Personal Data. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons